Effective Date: January 17, 2025
By using the services of TC Nanny Match LLC ("we," "our," or "us"), you agree to the following Terms of Service. These terms govern your use of our nanny placement, sitter matching, background check, and coaching services.
1. Services Offered
We provide the following services:
- Professional nanny matching and placement
- One-time or occasional sitter matching
- Nanny background checks (via third-party provider)
- Family coaching and support during the placement process
2. Fees & Refund Policy
- Family Application Fee: $150, non-refundable
- Long Term Nanny Placement Fee: $400
- Refundable if no match is made within six (6) weeks
- If a match is not successful within the three-week trial period, the family is entitled to up to two additional matches
- After those two additional matches, a new placement fee of $400 will apply
- Long Term Nanny Success Fee: $500, non-refundable
- Collected only when a nanny has been successfully matched and has worked for three (3) weeks
- Priority Placement Service Fee: $250/month or $2,500/year
(In addition to the $900 placement service fee)
- Non-refundable once the billing cycle begins
- Monthly subscriptions are automatically billed each month until canceled. Families may cancel or restart service at any time; cancellations will take effect at the end of the current billing period
- Yearly subscriptions are not automatically renewed. Families will be contacted prior to the end of their 12-month term to confirm whether they wish to continue with the service. No charges will be made for the following year without explicit consent
- One-time or Occasional Sitter Fee: $375-$475
- Non-refundable once a sitter match has been provided
- If we are unable to provide a match, families may choose between:
- A partial refund of $200
- Or a full credit toward a future sitter
- À La Carte Background Check Services: $175–$225+
- Non-refundable once the background check has been initiated
- Pricing depends on the scope of the check:
- Standard Check: $175
- Extended Check (includes out-of-state or high-fee counties): Starting at $225
- Additional fees may apply depending on the county or state; you’ll be notified in advance if applicable
3. Independent Hires
If a family independently finds a nanny after paying the placement fee, no refund will be issued. However, they may request an à la carte background check for an additional fee.
4. No Guarantee of Outcome
We do not guarantee the long-term success of any placement. It is the responsibility of both the family and the nanny to maintain their relationship after the success fee is paid. We do, however, offer a three-month check-in with the nanny to support families post-placement.
5. Limitations of Liability
TC Nanny Match LLC is not liable for:
- The actions, omissions, or conduct of any nanny or sitter placed through our service
- Any damages or losses resulting from your use of our services or any caregiver
- Employment law compliance; families are responsible for their own legal obligations as employers
Our services are provided "as is", and we disclaim any warranties, expressed or implied.
6. Geographic Limitations
Our services are offered exclusively to families in Grand Traverse County, Michigan. Use of our services outside this area is not supported at this time.